Refund policy

Last Updated: August 10, 2026

At AVARELLO, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund under the conditions outlined below.

1. Return Period

You may request a return within 30 days of receiving your order.

After the 30-day period has passed, we may not be able to offer a refund or replacement.

2. Eligibility for Returns

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned with its original packaging, where applicable.
  • Not show signs of damage caused by misuse, improper handling, or normal wear and tear.
  • Include proof of purchase or sufficient order information.

Certain products may be subject to additional return requirements.

3. How to Request a Return

To request a return:

  1. Contact us at storeaverello@outlook.com within 30 days of receiving your order.
  2. Provide your order number and explain the reason for the return.
  3. If necessary, provide photographs or other information showing the condition of the product.
  4. We will review your request and provide return instructions if your request is approved.
  5. Ship the product according to the instructions provided by our customer service team.

Please do not send products back without first contacting us, as unauthorized returns may not be accepted.

4. Refund Processing

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Depending on your bank, credit card company, or payment provider, it may take several business days for the refunded amount to appear in your account.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact storeaverello@outlook.com as soon as possible.

Please include your order number and, where applicable, photographs of the item and packaging so that we can investigate and determine the appropriate solution.

6. Non-Refundable Items

Certain products may not be eligible for return or refund, including:

  • Products that have been used or damaged after delivery.
  • Items damaged due to improper use or handling.
  • Products that are clearly identified as final sale or non-returnable.
  • Personalized or customized products, where applicable.
  • Products that cannot be returned for hygiene or safety reasons, where applicable.

7. Return Shipping Costs

Unless the item received was defective, damaged, incorrect, or otherwise covered by an error on our part, the customer may be responsible for return shipping costs.

Shipping costs are generally non-refundable unless otherwise required by applicable law.

8. Exchanges

If you would like to exchange an item, please contact us at storeaverello@outlook.com. Exchanges may be handled on a case-by-case basis depending on product availability.

9. Contact Us

For questions regarding returns or refunds, please contact:

AVARELLO
Email: storeaverello@outlook.com