Shipping policy

Last Updated: August 10, 2026

At AVARELLO, we work to process and deliver orders as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and tracked.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed during weekends, holidays, promotional periods, or periods of unusually high demand may require additional processing time.

Once your order has been shipped, you will receive available shipping and tracking information by email.

2. Shipping Methods

Available shipping methods may vary depending on the destination, product, availability, and shipping carrier.

The shipping method and any applicable shipping charges will be displayed during checkout before you complete your purchase.

3. Estimated Delivery Times

Estimated delivery times vary depending on the destination and shipping method selected.

As a general estimate, orders may arrive within:

Estimated delivery time: 5–15 business days

Delivery estimates are not guaranteed and may be affected by factors outside our control, including carrier delays, weather, customs processing, holidays, incorrect address information, or other logistical circumstances.

4. Order Tracking

When tracking information is available, it will be sent to the email address provided when placing the order.

You may use the tracking information provided to monitor the status of your shipment.

Please allow some time for tracking information to become active after the package has been handed over to the shipping carrier.

5. International Shipping

AVARELLO may offer shipping to selected international destinations.

International orders may be subject to customs procedures, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, such charges are generally the responsibility of the customer.

Customs processing may also result in additional delivery time.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order has not yet been shipped and you notice an error in your shipping information, please contact storeaverello@outlook.com as soon as possible.

Once an order has been shipped, we may not be able to change the delivery address.

7. Delayed or Lost Packages

If your package appears to be delayed, please first check the tracking information provided by the shipping carrier.

If the tracking information has not been updated for an extended period or your package appears to be lost, contact storeaverello@outlook.com so that we can assist you.

Shipping investigations may require additional time depending on the carrier and circumstances.

8. Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, we recommend:

  1. Checking around your delivery location.
  2. Asking household members, neighbors, or building management whether they received the package.
  3. Checking with the shipping carrier for additional delivery information.
  4. Contacting storeaverello@outlook.com if the package remains missing.

9. Damaged Packages

If your order arrives damaged, please contact storeaverello@outlook.com as soon as possible.

Please provide your order number and photographs of the package and product when possible. We will review the situation and determine the appropriate solution.

10. Shipping Restrictions

Some products or destinations may be subject to shipping restrictions.

If an order cannot be shipped to the provided destination, AVARELLO may contact the customer regarding available options or cancel and refund the affected order where appropriate.

11. Contact Us

For questions regarding shipping or delivery, please contact:

AVARELLO
Email: storeaverello@outlook.com